What is Ghostnote?
Ghostnote is a tool for artists to document their process. Fans have the ability to follow their favorite artists, build collections of their works, and support the creative life through the sales and resales of those works.
What is an Originator?
Originators are creators who onboard unique, physical and limited items that pertain to their real-life creative process, expression and talents. These items are known as Creative Works.
How do I become an Originator?
A user can request to become an Originator by filling out the form located in their Ghostnote account settings.
What is an Origin Story?
The Origin Story is attached to the Creative Work and describes how it came to be. It reveals how the Originator transformed their ideas into physical form in a compelling and relatable manner. This includes historical and personal context, the physical process and materials. See our Origin Story guide for more information.
What is the difference between an Origin Story and Feature Pin Descriptions?
An Origin Story gives an overall big picture of the item and its history, while Feature Pin Descriptions seek to describe an item's physical characteristics in more detail. These descriptions should complement the Origin Story, and each pin should tell tell a story of its own.
What is Backstage?
Backstage is an Originator-only area where Originators can view each others’ Creative Works and become inspired.
What is your shipping policy?
Currently, items will be shipped by Originators through UPS. The shipping charge will be automatically calculated at checkout, and the purchaser will cover the cost.
What is your policy on refunds or returns?
Ghostnote's items are unique, and exchanges are therefore not possible. If an item has arrived in a different condition than what was promised, please use Ghostnote's support page to create a customer support ticket and we will work with you toward a resolution.
What if I can’t receive the one-time password code?
If you haven’t signed up, please create an account with a phone number that can receive text messages. If you have already signed up and are still not receiving the password code, please use Ghostnote's support page to create a customer support ticket and we will work with you toward a resolution.
What if I changed my phone number?
If you've changed your phone number and no longer have access to your Ghostnote account, you must create a customer support ticket via Ghostnote's support page and we will work with you toward a resolution.
Where is Ghostnote available?
The Ghostnote mobile app can be downloaded from either the App Store or Google Play. You can also browse the website at www.ghostnote.com.